Shipping & Returns
Shipping & Returns
At Maison Soléa, we are committed to providing a smooth and enjoyable shopping experience. Please review our shipping and returns information below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.
Once your order has been processed, you will receive a confirmation email.
Shipping
We currently ship within the United States.
Estimated delivery times vary based on location, but most orders arrive within 1-5 business days after shipment.
Please note that delivery times are estimates and may vary due to carrier delays beyond our control.
Returns & Exchanges
Due to the nature of skincare and personal care products, all sales are final for hygiene and safety reasons.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist you promptly.
To request assistance, email us at:
Maisonsoleasupport@maisonsoleaofficial.com
Please include:
- Your order number
- Photos of the issue
- A brief description
Lost or Stolen Packages
Maison Soléa is not responsible for packages marked as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly for further assistance.
Contact Us
If you have any questions regarding shipping or returns, please contact our support team at:
Maisonsoleasupport@maisonsoleaofficial.com
We aim to respond within 24 hours.